Tips for a Good Telehealth Visit

To prepare for a telehealth visit and have the best experience, follow these tips:

• Be sure your scheduled appointment is with a network virtual visit doctor for the service you’re receiving.
   

• Check with your doctor beforehand to confirm the app to be used for your appointment.
   

• Fill out any forms from the doctor’s office in advance.
   

• Make sure to have the equipment you need for the visit—such as audio and video on your smartphone, tablet or computer, a fully charged device, and a stable internet connection.
   

• Choose a comfortable, quiet and private area for your visit.
   

• Set up your device so your face is clearly visible.
   

• Remove pets from the area, and turn off the TV.
   

• Be ready 15 minutes before your appointment start time.

Have these items handy in case you need them:

• Your health plan ID card
  
  
• Your medications or a list of them
  
  
• Your pharmacy name and address
  
  
• A list of questions to ask the doctor